Our Client Promise
We like to set some ‘ground rules’ for our business relationships early on.
Our Promise To You
You will have your own client manager – a friendly face you can relate to and who understands you and your business’s needs.
We will set expectations early on in any dealings with you, and we will keep clear lines of communication open.
We will do the best we can by you and your business. Our services are aimed at helping you to add significant value to your business assets.
Our prices will be fair and will reflect the quality of service that you receive.
We will use plain English in our dealings with you – we don’t want to baffle you with technical jargon that doesn’t add anything to your everyday life.
We will return your phone calls or emails within 1 business day – even if it’s to say that we are working on a solution and will advise you when the outcome is revealed.
We will always act with integrity and honesty and promise to use and keep the information you provide us secure and confidential.
Your Promise To Us
To respond to requests for information in a timely manner.
To give as much warning as possible when unusual requests are made (e.g. urgent financial statements for your bank, etc).
To understand that certain times of the year are busier than others.
To pay your bills in a timely manner, in accordance with our business terms.
To listen to our advice with an open mind – even though you may decide not to implement it.
If these are things that you think we can agree on, please don’t hesitate to set up your appointment with us.